The warmest smile greets you when visiting the Douglas & Gordon office.
The refreshingly sleek offices have not a hint of the austere or unapproachable; this is a company which clearly invests into both its staff and its customers. Tamzin the Sales Manager, has a family background in property and began her career in the Battersea property business 14 years ago. During 10 of those, Tamzin has represented D&G as a London agent and during the last 12 months, the company has returned her to her original borough of Wandsworth. Katherine, Will and Rebecca and Fiona work with Tamzin on the sales team and with nearly 25 years of experience as D&G agents between them, they are delivering consistency to their clients, with a friendly approach in a comfortable environment.
D&G is a London-wide business with 16 offices and its Head Office in Pimlico. An independently owned firm which this year celebrates its 50th year in business, the Managing Director Ivor Dickinson, is known as a business leader who asks for ideas from all his staff, to continually improve the D&G brand. George Franks is the Area Director for the 6 offices located South of the river and with Tamzin in Sales and Annabel in Lettings, heads up a dedicated and enthusiastic team. D&G belong to every available industry regulatory body and welcome the accountability this brings; this is a company which trusts itself to deliver what they promise.
At D&G properties are marketed through all the local offices, a structure which delivers as much exposure as possible for their client's properties and an approach which facilitates the internal culture of team work. The importance this team puts on communication, they say allows them to deliver the best level of service to all their customers; if you call the office and your usual contact is not available, another member of staff can easily answer your question. This culture of transparency and full, up-to-the-minute access to all the information breeds trust with their customers as well as providing them with a very high level of service. By using their "Details to Mobile" service, customers can see a board outside a property and have the details sent via text to their mobile immediately. With so much focus on how to best service their customers, one cannot help but feel very well looked after at D&G.
All the staff in this office say they love working on Northcote Road, not just for the attractive amenities such as Ghost and Space NK, plus all the great eateries, but also because of the great properties on tributary roads to this well known shopping street. Tamzin tells me it is these properties which are so often popular with her buyers because of the proximity to school catchment areas as well as to Northcote Road - the local knowledge is both useful and reassuring. D&G take an active part in community events, such as being sponsors of the Broomwood Trail, the "Move to the Country" Show held recently at the BAC Theatre on Lavender Hill and the Bob Champion Tennis Tournament held in Battersea Park each June. We agree that so often London can be an anonymous city; however the community feeling along Northcote Road and the pride which accompanies being part of it, makes this a special place which we both would like to see thrive and develop. D&G are pleased to be a Founder Member of the Northcote Road website and to support this local, community initiative which celebrates their favourite South West London street.
Visit the Douglas & Gordon microsite on {ThisSite}
|
